Mexico Country Map Necklace

Domestic Orders

Shipping prices will be reflected at checkout depending on the shipping destination and weight of your order.

After your order has been shipped, arrival times on all orders depend on what shipping method was chosen

Domestic Shipping

• USPS Priority Mail - 2-3 Business Days
• USPS Ground Mail - 2-5 Business days

International Orders UK and Canada

Order & Processing

All orders will take 2 business days to process. 

All orders are final and cannot be canceled or modified.

Delivery Issues

• We do not reship and/or refund an order if the package is lost or stolen, as this would be an issue on the carrier’s end. If you run into this issue, please reach out to the carrier to see if they can resolve the issue, and feel free to reach out to us at info@torojewelry.com. 
• We do not offer refunds for any delayed packages due to an issue on the carrier’s end. However, if you purchased expedited shipping and it does not arrive within the expected delivery time, please reach out to us. For example, the customer paid for overnight shipping and the package is delayed by a few days.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@torojewelry.com. Please note that returns will need to be sent to the following address: P.O. Box 87 Walkersville, MD 21793.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@torojewelry.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@torojewelry.com.